Friday, January 2, 2015

Comcast Is An Abomination, Part Two: "Our high prices are your fault"

There's a long tradition of trying to curry sympathy by demonizing the victim. It often works for the worst kind people, so it's honestly not surprising to hear first hand about Comcast using the tactics of a serial rapist to blame high prices on the consumer.

This happened recently to a family member. She was being overcharged for her service, which was a legitimate issue. But before Comcast corrected the billing errors after numerous phone calls similar to my experience, they claimed to her that the ever-increasing cost of her service had to do with consumers demanding a la carte service.

Yep, Comcast actually told her that it was her fault as a consumer that prices were so high. Basically that they were the good guys trying to keep prices low by bundling all the crap channels nobody wants to see together. But no, the uneducated consumers complained about those channels being bundled, and now Comcast can't keep the prices low and it's on you, the consumer. That's the gist of what they told her.

I'm sure it wouldn't have anything to do with their lobbying efforts to thwart competition or "our billions in profit aren't enough" mentality of the mega-corporation it is. Just like a cancer cell, a giant corporation must keep growing. It must keep generating more and more profit to meet the shareholder's expectations and add a few pennies to their stock value.

Capitalism says that if you don't like a company, then don't do business with it. But in this case, the company I don't want to do business with has the only high speed Internet available in my area and uses its billions of dollars to keep it that way. These days Internet is just as important as electricity or running water. For me as a technologist, there's no choice.

It's bad enough that Comcast almost seems intent on a) generating lots of billing errors and b) making sure that all billing errors are in their favor and c) making sure you can't leave. But most of the time they are smug about being the supreme assholes they are. As an uninterrupted customer of more than 10 years, I have not seen a single instance where they didn't take every single opportunity to be douche bags, with the latest being "Our supervisor claimed he tried to call you several times and you never answered, and we believe him over you, sorry, so now you'll have to wait to talk to one because you're wasting our time." spiel they gave her a couple weeks ago. Shameful.

Comcast is an abomination. Oh, and since we went to just Internet, they are now spam calling us with recordings telling us how awesome our lives would be if we upgraded.

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