For example, let's say I paid it on 1/1/2103 and it was due to be renewed on 2/1/2013, which gives me a month of service. So far, so good. But then let's say they send me a bill on 1/21/2013 and I pay it on that day. Now they would show my account expiration date as 2/21/2013 and all of the sudden every time I pay a week early, I lose a week's worth of service. So in this example, I would then get a bill on 2/15/2013 telling me that my account expires on 2/21/2013 and asking me to pay a week early, and now after paying a week early two months in a row, I now get 45 days worth of service, and so on.
I'm pretty sure it's only one guy that runs this company, and if you search on sites like ripoffreport.com for this stinker of a company, you will see many rambling tirades against anyone who complains about the service. The owner is known for profanity-laden insults towards his customers.
UPDATE: Looks like I might have been the recipient of one of those insulting tirades!
I had opted out of all emails from TorGuard, but today I got an email from TorGuard support, telling me about this great new service they have. But I'm no longer a customer. In fact, I had to file a PayPal dispute to get my money back. TorGuard never responded to the PayPal dispute by the way.
So today I get an email from a company whose email I opted out of and who I had to go to PayPay to get a resolution with, using its support resolution email as a return address. Classy.
That isn't gonna happen, so naturally I replied with this:
I found it odd that the spam email they sent to me was from TorGuard support. I was no longer a customer! And true to form, they replied by opening a support ticket. At this point, all I had done was respond to spam from a company that I had a bad experience with and opted out of.
So now, with my trouble ticket generated, I waited to see what nuggets of wisdom would come from this company I had an awful experience with. And of course, they didn't disappoint!
I made a screen shot of the first comment in case the person tries to delete it after the fact. I don't know for sure it was the owner of TorGuard, as blogger.com does not give me the tools to do an IP trace (which is probably coming through a VPN anyway haha) and Google has been a good host for the blog so far. This reply is consistent with the owner's attitudes towards his customers from the stories I've read, and my own personal experience.
Also, what makes a supposedly random commentor say that my story is complete nonsense? PayPal understood what I was saying when I filed the dispute. I've been building back end commercial billing systems for decades, I've seen a couple of these companies parlay billing issues with their system into greater profits. Like "oops, we'll look into that" *wink* *wink* Math isn't that hard. Seems like a pretty simple example I made of paying for 30 days and then seeing my expiration date continually giving me less and less service. When doing date calculations for billing systems, there are 3 dates a programmer cares about: Effective Date, Expiration Date and As Of date.
A happy, amused and clearly angry bigot! That's quite an emotional range there, and this also marks another milestone as a blogger: my first truly bigoted comment.