Sunday, November 25, 2012
Still Beef With Dell
Well, fast forward a couple decades and I'm looking for a new laptop on Black Friday 2012. It seemed like every single laptop on sale was a Dell. There were some great looking deals, too. It was even a little tempting to set my grudge aside. Maybe in the past I didn't make much effort to be frugal, but this time around it seemed like Dell had a contender for every price point, form factor and options I was looking for.
But I still remember the snarky, condescending letter I got from Dell all those years ago, so I went with an Asus K55N-BA8094C with an AMD A8 4500M processor, which I bought from Best Buy for $379.99 from their Cyber Monday sale. The last few years I've been buying Acer laptops, which we've had really good luck with. But I've owned a few Asus motherboards, and I have friends that swear by the brand, so I'm excited to see if it's as good as the Acers I've been buying.
It's just funny how the negative experiences like this shape our buying habits. What this experience taught me is that customer service should be a long term thing. I've personally talked probably hundreds of people out of Dell computers in the two decades I've had a beef with them, and I keep that in mind for my own work. I try to realize that my interactions with customers could have decades-long ramifications, not just for bad but for good, too. If a customer with a bad experience could talk hundreds of people out of my product, then a customer with a good experience can talk hundreds of people into buying my product!