Our fans got their t-shirts, TeeSpring made the money, but they never paid us. Their payouts page says "payouts can take up to 4 days to process".
When I requested the payout, their system sent me an email:
There's a little "contact support" link in the payout message, so after a week passed by, I clicked on the link and got the screen below, saying the payment support page had been moved to provide better service, with a link to the generic contact form, which gives a long list of reasons why you're contacting support, and they all look like they are geared towards the buyers, and not the sellers.
So, I used the generic contact form to describe my problem. They replied that they were upgrading their computer systems, and that it would take a couple more days, and to try back then if I still hadn't received the payment. I tried this a couple more times, each time waiting a few days, as instructed. The reply email gave a seller support email, so after a few times of using the general support form, I started emailing them directly.
Thus far I've received a few variations on "we are working on this site wide problem" which they have been working on for a month.
Even though I took my campaigns down, they continued to sell my t-shirts, and so I continued to request more payouts. I'm now up to 4 unpaid payouts, and it's safe to say I won't be using TeeSpring any more. I think TeeSpring is an awful company.
*** Update 8/1/2017 ***
They paid 2 of the smaller payouts a few days ago. So, I waited a few days to see if they were going to pay the bigger one (and the other, smaller one), and ... nothing. I replied to one of the payout emails and got this back.
So ... I tried their live chat, with no better luck.
They didn't respond to the last comment, though it says "seen." It doesn't seem like I'm even dealing with a real company...